Shipping & Returns
We ship orders from our gallery in Jackson Hole, Wyoming. The information below describes our shipping practices for domestic and international orders, as well as our return policy.
Domestic Shipping
Processing and Shipping
We typically ship orders once each week. Jackson does not have USPS street-address mail delivery or package pickup, so USPS shipments must be taken directly to the local post office. Depending on when your order is placed relative to our shipping day, it may take several days before your package is tendered to the carrier. We do not offer rush or expedited shipping. If you need an order by a particular date, please allow sufficient time for processing and carrier transit. If you have a time-sensitive need, please contact us before placing your order. While we cannot guarantee an earlier shipment or delivery date, we will be happy to see what arrangements may be possible.
Transit Times
Jackson Hole is a remote mountain community some distance from major carrier hubs, so packages may take additional time to enter the carrier's primary transportation network. Delivery dates shown at checkout or provided by the carrier are estimates and are not guaranteed. Transit times may also be affected by weather, seasonal conditions, carrier delays, and other circumstances beyond our control.
Shipping Carriers
Domestic orders are shipped by the United States Postal Service (USPS) or UPS. Available shipping methods and charges will be shown during checkout. We may select the appropriate carrier or service based on the size, weight, value, or destination of an order.
Tracking
When tracking is available, tracking information will be provided after your order has been prepared for shipment. Creation of a shipping label does not necessarily mean that the package has been tendered to the carrier. Tracking will begin updating after the carrier accepts and scans the package.
High-Value Shipments
A signature may be required for high-value shipments. When a signature is required, please make sure someone will be available to accept and sign for the package.
Oversized and Special-Handling Shipments
Some items may require special packing, crating, or shipping arrangements because of their size, weight, fragility, value, or other characteristics. For these items, it may not be possible to determine the actual shipping cost at the time an order is placed. If additional arrangements or charges are necessary, we will contact you before shipment to discuss the available options and obtain your approval. Shipping charges calculated during checkout may not apply to items requiring special handling. We reserve the right to adjust or cancel an order if suitable shipping arrangements cannot be made.
Delayed or Missing Shipments
Once a package has been tendered to the carrier, transit and delivery are outside our direct control. If your shipment appears to be significantly delayed, lost in transit, or is shown as delivered but cannot be located, please contact us. We will work with you and the carrier as appropriate to help resolve the situation. Tracking information occasionally updates slowly, and packages may arrive later than originally estimated. Please allow a reasonable amount of time for the carrier to complete delivery before a shipment is considered lost.
Damaged Shipments
We take care in packing our products for shipment. If your order arrives damaged, please contact us promptly and retain the original packaging and all packing materials. Photographs of the package, packing materials, and damaged item may be required so that we can evaluate the damage and, when applicable, submit a claim with the carrier. Please do not discard a damaged item or its packaging until we have had an opportunity to assist you.
Shipping Addresses
Please review your shipping address carefully before submitting your order. We cannot be responsible for delays or failed delivery resulting from an incorrect or incomplete address. If you discover an error before your order has shipped, please contact us as soon as possible and we will make every reasonable effort to correct it.
International Shipping
We are able to ship most of our products internationally, but international shipping has become increasingly complex and may not be practical or available for every item or destination. International orders are therefore subject to review before shipment.
International Orders
International orders may be reviewed to confirm that the items can be shipped to the destination and to determine any special shipping, customs, or documentation requirements. If we are unable to ship an item to your destination, we will contact you and cancel or adjust the order as appropriate. International shipping can be expensive, particularly for larger or heavier items. In some cases, the shipping charge calculated at checkout may not reflect the actual cost of shipping an order internationally. If additional shipping charges or arrangements are necessary, we will contact you before shipment to discuss the available options and obtain your approval.
Customs, Duties, Taxes, and Import Fees
The recipient is responsible for all customs duties, tariffs, taxes, brokerage charges, and other fees imposed by the destination country or its authorities. These charges are not included in the purchase price or shipping charges paid to us and will not be prepaid by us. International import requirements and charges vary by country and may change without notice. We cannot estimate or guarantee the amount of duties, taxes, tariffs, or other fees that may be assessed. Customers are responsible for determining the requirements and potential costs associated with importing their purchase into the destination country.
Customs Declarations
We will accurately declare the contents and value of international shipments and provide the customs documentation required of us as the shipper. We cannot reduce the declared value, describe merchandise inaccurately, or declare a commercial purchase as a gift.
International Shipping Restrictions
Some products may be restricted or prohibited from import into particular countries. Other products may have documentation, labeling, regulatory, or shipping requirements that make international shipment impractical. We reserve the right to decline or cancel an international shipment if we determine that the item cannot reasonably or lawfully be shipped to the destination.
Delivery Times
International delivery times vary considerably by destination and may be affected by customs processing as well as carrier delays. Any delivery dates provided at checkout or by the carrier are estimates and are not guaranteed. Customs processing and delays are outside our control and may add significant time to an international delivery.
Refused or Unclaimed Shipments
If an international shipment is refused, unclaimed, or cannot be delivered because the recipient does not pay applicable duties, taxes, tariffs, fees, or other charges, the customer is responsible for all costs associated with the shipment, including the original shipping charges and any return shipping, customs, carrier, or other charges incurred by us. Shipping charges and other costs associated with a refused or unclaimed shipment are not refundable. If the merchandise is returned to us in its original, salable condition, we may refund the purchase price of the merchandise, less any costs incurred by us as a result of the refusal or return. No refund will be issued for merchandise that is not returned to us or is returned damaged or otherwise not in salable condition.
Returns and Refunds
We want you to be pleased with your purchase. If you would like to return an item, please contact us within 15 days of delivery so that we can provide return instructions. Please do not return an item without contacting us first.
Return Shipping
Unless the return is the result of an error on our part, the customer is responsible for the original shipping charges and all costs of returning the item to us. Original shipping charges are not refundable. If the return is the result of an error on our part, please contact us and we will provide instructions for returning the item at our expense.
Return Condition
Returned merchandise must be received in its original, salable condition and should be packed carefully to prevent damage during return shipping. The customer is responsible for the item until it is received by us. We recommend using a shipping method that provides tracking and retaining your shipping receipt until your return has been completed. For valuable items, we also recommend purchasing appropriate shipping insurance for the return.
Refunds
Once a return is received, we will inspect the merchandise before issuing any applicable refund. Refunds are for the purchase price of the returned merchandise only; original and return shipping charges are not refundable unless the return resulted from an error on our part. Items returned damaged, incomplete, or otherwise not in their original, salable condition may not be eligible for a full refund.
Questions About Shipping or Returns
If you have questions about shipping, returns, the status of an order, or whether we can ship a particular item to your destination, please contact us. For international purchases or other unusual shipping needs, we encourage you to contact us before placing your order. We will be happy to determine what options may be available.